# Machine floor refusals (/docs/production/floor-refusals)

When the system refuses a step, it shows the message and changes nothing. A scan refusal is also written
to the audit trail. Find the message below. Placeholders such as `{machine}` stand for the real value.

Messages shared by every flow (signature authority, missing reason, access letters, the training gate,
signed-record locks) are explained in
[Signatures and refusals](/docs/get-started/signatures-and-refusals).

## Line clearance [#line-clearance]

For [Clear the line](/docs/production/line-clearance).

| Message | When | What to do |
|---|---|---|
| `Line not clear: confirm {checks}` | **Sign · line cleared** while a check is not **Yes**. The checks are parts, labels, material, documents and cleaning. | Clear the cell and set every check to **Yes**. |
| `Verification must be by someone other than the person who cleared the line` | The person who cleared the line chose **Verify clearance**. | Ask QC or another person to verify. |
| `{machine} is running {order}; complete or pause it first.` (on **Sign · line cleared** or **Verify clearance**) | Another order is still in setup or production on the machine, so the line cannot be cleared for the next one. | Complete or pause the running order first, then clear and verify the line. |
| `Line clearance must be for the machine of its order: {order} runs on {machine}, not {given}.` | The clearance names another machine. | Use the order's machine. |
| `{clearance} is still {status} for {order}. Verify it before another line clearance is started for the order.` | A second clearance for the same order while one is open. | Verify the open one first. |
| `No line clearance for {order}. Clear the line and have QC verify it before {order} starts.` | Setup or phone start with no clearance. | Raise and verify one. |
| `Line clearance {clearance} is {status}. Verify it before {order} starts.` | The latest clearance is not **Verified**. | Verify it. |
| `Line clearance {clearance} is for {machine or no machine}, but {order} runs on {machine}. Clear the line for {machine} and have QC verify it before {order} starts.` | The order moved to another machine. | Raise a clearance for the new machine. |
| `{machine} is running {order}; complete or pause it first.` | Another order is in **Setup**, **QA Check** or **In Production** on the machine. | Complete or pause that order. |

## Set up and request the first piece [#set-up-and-request-the-first-piece]

For [Set up and request the first piece](/docs/production/setup-and-first-piece).

### Pick up and scan the machine [#pick-up-and-scan-the-machine]

| Message | When | What to do |
|---|---|---|
| `{order} is {status}. It is not waiting to be picked up.` | **Acknowledge job** when the order is not **Issued**. | Ask the planner to issue it. |
| `Scan the machine QR code.` | **Scan machine QR** with an empty field. | Scan or type the code. |
| `STOP · {scanned or Nothing} is not a machine QR code. Scan the QR label on the machine (format <org>\|MC\|<machine>, for example General\|MC\|MC-02).` | The text is not a machine QR. | Scan the label on the machine. |
| `STOP · Wrong machine. Scanned {scanned}; this order runs on {machine}. No setup has started.` | You scanned another machine. | Go to the order's machine. |
| `STOP · Wrong machine. Scanned {scanned}; this order runs on {machine}. QC has not acknowledged the order.` | QC scanned another machine. | Go to the order's machine. |
| `Setup refused: {name} is not trained on {document} (required for {role}). See Quality · Training.` | You have no training record on the order's work instruction or the mould's setup guide, or your last result was **Not yet competent**. Setup asks for both by name, whatever the training requirements say. | Ask the QA manager or HR to record your training on that document. |
| `Setup refused: {name} needs retraining on {document} (required for {role}). See Quality · Training.` | The document has a newer revision than the one you were trained on. | Ask for retraining on the new revision. |
| `Setup refused: {name} has training on {document} that is not yet checked for effectiveness (required for {role}). See Quality · Training.` | Your record on the current revision has not been judged **Competent**. | Wait for the QA manager's effectiveness check. |
| `Setup refused: mould {mould} is {status}. See Engineering · Process validation.` | The mould is not validated. Only a validation run (an order with **Process validation** set to an executing validation of this mould) may use a mould that is **Pending validation**. | Ask Engineering, or ask the planner whether this order is the validation run. |
| `Setup refused: process validation {validation} of {product} on mould {mould} is {status}. See Engineering · Process validation.` | A validation of this product and mould is being run, reviewed, failed or ended. The validation run of that same validation is not held by it. | Wait for the validation to be approved. |
| `Setup refused: mould {mould} is a prototype mould and is not approved for production. Use the production mould. See Engineering · Process validation.` | A trial mould is named. | Use the production mould. |
| `Setup refused: mould {mould} was due for revalidation on {date} ({validation}). See Engineering · Process validation.` | The revalidation date has passed. | Approve the revalidation first. A run already in production is not stopped. |
| `{machine} cannot be set up for {order}. {reason}` | Maintenance holds the machine or mould. | Read the reason below. |
| `PM {plan} of {asset} is overdue ({when}). Complete the PM first.` | A preventive maintenance plan is overdue. | Ask Maintenance to complete it. |
| `Checklist {checklist} of {asset} has an open NG. Close it first.` | A checklist failed and is open. | Ask Maintenance to close it. |
| `{job order} on {asset} is {status}. Maintenance must hand it back first.` | A job order holds the asset. | Wait for the handback. |
| `{machine} has an open alarm stop ({stop}) with no reason. Give the downtime reason on the tablet or the Downtime screen before you set up {order}.` | The machine stopped in **Alarm** and nobody has said why. A stop with a reason, or a stop that has ended, does not hold the setup. | Pick the downtime reason, then start the setup again. |

### Steps and scans [#steps-and-scans]

| Message | When | What to do |
|---|---|---|
| `{order} is {status}. Scan the machine to start setup first.` | A step or a resource scan before the machine scan. | Scan the machine. |
| `That step is not on this order's checklist.` | The step number is not valid. | Reload the job. |
| `Scan or type the code to confirm step {n}.` | A scan step was confirmed with no code. | Scan the label or type its code in **Code for this step**. |
| `{lot} is a lot of {other item}. Step {n} scans {item}.` | The lot is of another item than the step names. | Fetch a lot of the item the step names. |
| `Lot {lot} is not in stock.` | The code is not a lot number in stock. | Scan the lot label again. |
| `{id} is not mould {mould}. Step {n} loads {mould}.` | A mould step was confirmed with another mould's code. | Fetch the mould the step names. |
| `Outside range · adjust and re-enter` | A **Reading** is outside its **Range**. | Adjust the process and enter the reading again. |
| `STOP · {id} is not in the mould register.` | The scanned mould is unknown. | Scan the mould label. |
| `STOP · {id} is a prototype mould and is not approved for production. This order requires {mould}.` | A trial mould was scanned. | Use the production mould. |
| `STOP · Wrong mould. Scanned {id} for {product}; this order requires {mould}. No setup has started.` | The mould belongs to another product. | Fetch the right mould. |
| `STOP · Wrong mould. This order requires {mould} ({location}). Scanned {id}. No setup has started.` | Another mould was scanned. | Fetch the right mould. |
| `STOP · {id} is not approved for production. {reasons}.` | The mould is blocked, not validated or out of life. A validation run is let through a mould that is **Pending validation**. | Ask Engineering. |
| `STOP · {id} is not a known lot.` | The material lot is unknown. | Scan the lot label. |
| `STOP · No material is issued to {order}. Ask the store to issue the material, then scan the lot.` | The store has not issued any material to this order yet. | Ask the store to issue the material to the order, then scan an issued lot. |
| `STOP · Wrong material. {lot} was not issued to {order}. Use {lots}.` | The lot was not issued to this order. | Use an issued lot, or ask the store to issue it. |
| `STOP · {lot} is {status}.` | The issued lot is on hold, rejected or expired. | Ask the store and QC for another lot. |
| `STOP · {id} is not in the gauge register.` | The gauge is unknown. | Scan the gauge label. |
| `STOP · {gauge} is {status}.` | The gauge is not **In use**. | Use another gauge. |
| `STOP · {gauge} has no calibration on record.` | The gauge was never calibrated. | Use a calibrated gauge. |
| `STOP · {gauge} calibration expired on {date}.` | The calibration date passed. | Use a calibrated gauge. |
| `STOP · {gauge} is not a gauge in this product's inspection plan ({gauges}).` | A calibrated gauge was scanned that no characteristic of the product's plan names. The plan's gauges are listed. | Scan one of the listed gauges. |
| `Scan and verify the mould, material lot and gauge first` | **Setup done · request inspection** with a resource not verified. | Verify all three. |
| `Confirm every work instruction step first` | The same button with steps open. | Confirm every step. |

### First piece and first article [#first-piece-and-first-article]

| Message | When | What to do |
|---|---|---|
| `{order} is {status}. It is not waiting for QC.` | QC acknowledges when the order is not in **QA Check**. | Wait for the request. |
| `Only QC or QA can acknowledge the first piece at the machine.` | Another role chose the QC button. | Ask QC. |
| `QC must acknowledge at the machine first` | **Accept** or **Reject** before the QC scan. | QC scans the machine first. |
| `No inspection plan for this product. Add characteristics in Engineering so readings can be recorded.` | The product has no inspection plan. | Ask Engineering. |
| `Scan or enter the gauge used. Its calibration is checked before the result is saved.` | **Accept** or **Reject** without a gauge. | Scan the gauge. |
| `STOP · Gauge {gauge} is not in the gauge register.` | The gauge is unknown. | Use a registered gauge. |
| `STOP · Gauge {gauge} is {status} and cannot be used.` | The gauge is not **In use**. | Use another gauge. |
| `STOP · Gauge {gauge} has no calibration on record. Record and approve its first calibration before use.` | No calibration exists. | Ask QA. |
| `STOP · Gauge {gauge} calibration expired on {date}. Use a calibrated gauge.` | The gauge is overdue. | Use a calibrated gauge. |
| `{id} must be measured with {planned}, the gauge in the inspection plan, not {used}.` | **Accept** with a reading measured with another gauge than its characteristic's planned one. When several readings do, the first is named and the message ends "(and \{n\} more)". A **Reject** is not refused for this. | Measure it with the planned gauge, or ask Engineering to change the plan. |
| `Complete every document check for the first article.` | Accept a first article with a document check open. | Tick every document check. |
| `Enter every characteristic before accepting.` | A reading is missing. | Enter all readings. |
| `A reading is out of tolerance. Reject and send for re-setup instead.` | Accept with a reading **Out**. | Choose **Reject**. |
| `Give the reason and the recalibration needed.` | Reject without a reason. | Write the reason. |
| `Record at least the out-of-tolerance reading as evidence.` | Reject with no reading entered. | Enter the failing reading. |

## Run the job on the machine tablet [#run-the-job-on-the-machine-tablet]

For [Run the job on the machine tablet](/docs/production/run-on-tablet).

| Message | When | What to do |
|---|---|---|
| `{order} is {status}. Counting opens when QC has accepted the first piece.` | Counting before acceptance. | Wait for QC. |
| `Counting is locked while production is paused. Resume first.` | Counting during a pause. | Choose **Resume production**. |
| `{order} is {status}. Only a running order can be paused.` | Pause when not **In Production**. | None needed. |
| `Production is already paused.` | Pause twice. | Resume first. |
| `Pick one of the pause reasons.` | A reason that is not offered. | Choose from the list. |
| `This order has no mould, so a mould fault cannot be reported.` | **The mould** chosen on an order without a mould. | Choose **The machine**. |
| `{order} is {status}. Only a running order can be resumed.` | Resume when not running. | None needed. |
| `Production is not paused.` | Resume when not paused. | None needed. |
| `Call the QA manager to release or disposition the held WIP first` | **Resume production** after a maintenance request, with held work in progress. | QA chooses **QA · release held WIP**. |
| `Maintenance must hand back the machine and setup must be rechecked before resuming` | Resume before the recheck. | Choose **Setup rechecked**. |
| `{job order} is not found. Maintenance must hand back the machine first.` | The maintenance job order is missing. | Ask Maintenance. |
| `{job order} is {status}. Maintenance must hand back the machine first.` | The job order is still open. | Wait for the handback. |
| `{order} cannot resume on {machine}. {reason}` | Maintenance holds the machine or mould. | See the maintenance reasons above. |
| `{machine} is running {order}; complete or pause it first.` | Another order took the machine during the pause. | Wait for that order. |
| `{order} is {status}. Only a running order can be rechecked.` | Recheck when not running. | None needed. |
| `{order} is {status}. The setup is rechecked after a maintenance request.` | Recheck without a maintenance pause. | None needed. |
| `Only QA can release held WIP or disposition a suspect range.` | Another role released held WIP. | Ask QA. |
| `There is no held WIP on this order.` | Release with nothing held. | None needed. |
| `There is no suspect range on this order.` | Disposition with none. | None needed. |
| `The patrol check is not overdue` | Escalate too early. | None needed. |
| `Pick one of the downtime reasons.` | A downtime reason that is not on the list. | Choose from the list. |
| `{stop} already has a reason: {reason}.` | A second reason for a stop. | None needed. |
| `Machine stops are written on the machine tablet and categorised on the Downtime screen. They cannot be added or edited here.` | Adding a stop by hand. | Use the tablet. |
| `The label print log is written when a label prints on the Label register. It cannot be added or edited here.` | Editing the log. | Print from the register. |
| `The floor record of an order is written by the tablet and the QC steps. It cannot be edited here.` | Editing the floor record. | Use the tablet. |

## Work from your phone [#work-from-your-phone]

For [Work from your phone](/docs/production/run-on-phone).

### Tasks and scans [#tasks-and-scans]

| Message | When | What to do |
|---|---|---|
| `Your role has no tasks in the shop floor app. Scan a machine or a record to see its status.` | Your role has no tasks. | Use **SCAN**. |
| `That record is not a shop floor task.` | The record is not a job or inspection. | Open it from the menu. |
| `{group} are not tasks for your role.` | Another role's task. | Ask the owner. |
| `{key} was not found.` | The task number is wrong. | Check it. |
| `{key} was already picked up.` | Pick up twice. | Scan to start. |
| `{key} is {status}. Issue it to the machine before it can start.` | The order is **Released** or **Scheduled**. | Ask the planner to issue it. |
| `{key} is {status}. Its setup has to run before the job starts.` | Start before setup. | Finish setup on the tablet. |
| `{key} is {status}, and cannot be started from the phone.` | The order is finished or cancelled. | None needed. |
| `{qc order} ({type}) is still open. QC has to decide it before {key} starts.` | A QC check is waiting. | Wait for QC. |
| `Pick up {key} before you scan.` | Scan before pick-up. | Choose **Pick up**. |
| `{key} has already started.` | Start twice. | Continue the job. |
| `Wrong {machine or location}. You scanned {scanned}; {key} is at {target}.` | You scanned another place. | Scan the named place. |
| `Scan {target} to start {key} before you end it.` | **End job** before the start scan. | Scan first. |
| `{key} has already ended.` | End twice. | None needed. |
| `{key} is still In Production. Its run has to be completed before the job ends.` | End while the run is open. | Complete the run on the tablet. |
| `{key} is {status}, not In Production. It cannot be completed from the phone.` | Complete when not running. | None needed. |
| `Good and scrap are whole numbers of pieces, 0 or more.` | A count that is not a whole number. | Correct it. |
| `{order} is counted on the tablet: its counters apply and the run is completed there. End the job without counts to close the timer only.` | Typed counts on a tablet-counted run. | End the job without counts. |
| `{n} pieces (good plus scrap) is more than 110% of the order quantity {qty} (at most {max}). Check the counts.` | A typed count is far above the order. | Check the counts. |
| `Run already completed with good {n}, scrap {n}; your counts were not used.` | Another End completed the run first. | None needed. |
| `{order} is in Setup. First-piece inspection and QC acceptance are needed before production starts: ...` | The phone start leaves a set-up order in **Setup**. | Finish setup on the tablet. |

### Tracking and copies [#tracking-and-copies]

| Message | When | What to do |
|---|---|---|
| `This QR code is not a Factory OS record` | The code is unknown. | Scan a Factory OS label. |
| `{key} was not found` | The number is unknown. | Check it. |
| `{key} is already {status}; there is nothing to follow up.` | **Remind** on a finished record. | None needed. |
| `A reminder for {key} was already sent. It stays open until the record changes.` | A second reminder. | Wait. |
| `{key} is not a controlled copy.` | The scanned copy ID is unknown. | Print a new copy. |
| `Scan rejected · copy not valid` | The copy is revoked, lost, damaged or superseded, or it is Active but was printed at a revision that is not in force. | Use the current copy, or print a new one. |
| STOP: `This copy was printed at rev {A}. Rev {B} is now in force.` | A copy of an earlier revision that was never superseded (printed before the rule). | Print a copy of the revision in force. |
| STOP: `The document is obsolete, so no copy of it is valid.` | A copy of a withdrawn document. | Withdraw the sheet. Nothing can be printed. |
| STOP: `The document has no released revision, so no copy of it is valid.` | A copy of a document that is not released. | Release the document first. |
| `STOP · {copy} is not valid: {reason}` | A paper transcription of such a copy. | Use a valid copy. |

### Traveller transfers and rejects [#traveller-transfers-and-rejects]

| Message | When | What to do |
|---|---|---|
| `This is not the traveller card of {order}.` | The wrong card was scanned. | Scan the right card. |
| `{tote} is not a registered tote.` | The tote is unknown. | Scan a registered tote. |
| `Wrong station: {code}. Op {n} {name} runs on {stations}.` | The station is not the next operation. | Scan an allowed station or a WIP area. |
| `Wrong station: {code}. {reject} is held at {station}.` | QC scanned another station. | Go to the held station. |
| `{order} starts at Station 1 when the operator starts production on the machine tablet.` | A transfer before the run. | Start production on the tablet. |
| `{order} has reached finished goods. The next step is Outgoing QC.` | A transfer after the last station. | Do outgoing QC. |
| `Operation {n} {name} needs a QC check at handover. Check the pieces (Go, or Go / No go) before they move.` | Not checked yet was sent for a hop into or out of an operation marked QC check at handover. | Check the parts and choose Go or Go / No go. |
| `Enter the counted quantity.` | No quantity. | Enter it. |
| `More than the {n} pcs available at this station.` | The quantity is too high. | Count again. |
| `Good + reject must equal the counted quantity.` | The split does not add up. | Correct it. |
| `Pick a reject reason.` | Rejects without a reason. | Choose one. |
| `{location} is not a WIP area.` | Parking at a normal station. | Choose a WIP area. |
| `A signed transfer cannot be changed. Record a correcting transfer instead.` | Editing a transfer. | Record a correcting transfer. |
| `Traveller transfers are recorded by scanning the traveller on the Traveller screen.` | Creating one from the records screen. | Use **Home > Traveller**. |
| `Reject verifications are raised by traveller transfers and dispositioned by QC on the Traveller screen.` | Creating one by hand. | Record a transfer with rejects. |
| `No free transfer number is left.` or `No free reject verification number is left for this order.` | Numbers used up. | Ask the admin. |
| `Only quality control can verify held rejects.` | A non-QC role verified. | Ask QC. |
| `{reject} was already picked up.` | Pick up twice. | Scan the station. |
| `{reject} is not waiting for a station scan.` | The scan is out of order. | Pick it up first. |
| `{reject} must be verified at the station before it is dispositioned.` | Disposition before the station scan. | Scan the station first. |
| `Rework + scrap must equal {n} pcs.` | The split does not add up. | Correct it. |
| `Choose where the rework goes.` | Rework with no station. | Choose **same station** or **rework station**. |

<NextSteps>

<NextStep href="/docs/production/setup-and-first-piece" title="Set up and request the first piece" description="The task these messages belong to." />

<NextStep href="/docs/production/run-on-tablet" title="Run the job on the machine tablet" description="Count, pause and stop." />

<NextStep href="/docs/production/checks-and-completion-refusals" title="Checks and completion refusals" description="Patrol checks, rejects and lots." />

<NextStep href="/docs/get-started/signatures-and-refusals" title="Signatures and refusals" description="Messages every flow shares." />

</NextSteps>