Factory OS Docs
Suppliers and purchasing

Issue a purchase order

Approve a purchase order, send it to the supplier, record the acknowledgement, amend it, and close it.

View as Markdown

A purchase order tells a supplier what to deliver. Open Purchasing > Purchase orders.

Approve · e-sign Issue to supplier Receive goods Receive goods Close short Close Amend · new revision Cancel Reset to draft Draft Approved Issued Partially received Received Closed Cancelled
View as text
%% title: Purchase order status flow
flowchart LR
  A[Draft] -->|Approve · e-sign| B[Approved]
  B -->|Issue to supplier| C[Issued]
  C -->|Receive goods| D[Partially received]
  C -->|Receive goods| E[Received]
  D -->|Close short| F[Closed]
  E -->|Close| F
  C -->|Amend · new revision| B
  A -->|Cancel| G[Cancelled]
  G -->|Reset to draft| A

Approve and issue an order

Open the draft order, for example PO-2026-0523. Check the supplier, the unit price, the Specification / drawing rev and Quality requirements. The order cannot be approved without them. An order made from a requisition gets the specification from the item's Purchase spec. If it is empty, choose Edit: a draft order takes the item's current Purchase spec when the form opens. If the item has none, enter it. Picking an item on a new order also fills it in. PO rev, Amendment reason and Supplier acknowledgement show only after an amendment or an acknowledgement records them.

Choose Approve · e-sign and sign. Each approval level signs in turn. See How purchase approvals work. When the last level has signed the order is Approved. You cannot approve an order you created or whose supplier, quantity or price you set or changed: the button shows why, and another approver signs it. The order is approved on its own amount, whatever its requisition was approved at.

Choose Issue to supplier and sign. The order is now Issued. For a Conditional supplier, the trail records the tightened inspection note.

When the supplier confirms, choose Record supplier acknowledgement and enter Supplier acknowledgement, the supplier's reference.

An approved order, ready to issue

The buttons on the right depend on the status.

Purchase order PO-2026-0522 on desktop with status Approved and the Issue to supplier button
  1. Issue to supplier sends the order.
  2. Supplier, item, quantity and unit price.
  3. Approval strip with every level signed.

Change an issued order

Choose Amend · new revision on an Issued order. Enter Amendment reason, and change Specification / drawing rev or Quality requirements if they changed. Sign. The order gets a new revision, loses its acknowledgement and returns to Approved. Issue it again and record the new acknowledgement.

Cancel, reset, close

ButtonWhenWhat happens
CancelDraft, Approved, IssuedThe order is Cancelled. Not possible once goods are received against it.
Reset to draftCancelledThe order returns to Draft. Every approval level signs again.
Close shortPartially receivedThe order is Closed with what arrived.
CloseReceivedEverything arrived. Sign to close.

Receiving goods is in Receive goods.

An issued order waiting for goods

Receive goods, Amend · new revision and Cancel appear on an issued order.

Purchase order PO-2026-0511 on desktop with status Issued and the Receive goods button
  1. Receive goods, Record supplier acknowledgement, Amend and Cancel.
  2. Supplier acknowledgement reference.
  3. Order lines with ordered, received and outstanding quantity.

If the system refuses

An order cannot be approved or issued while any of these is true: the supplier is not on the list, is not Approved or Conditional, has no certificate expiry or an expired one, has no re-evaluation date or is overdue, has no signed quality agreement, supplies an outsourced process with no control reference, or the order has no specification or quality requirements. The first one found is shown. See Purchasing refusals for the exact text.

Next steps

Receive goodsBook the delivery into stock.

Was this page helpful?

On this page