Factory settings
Settings refusals
Every message Settings gives when it refuses a change to the organization, shifts, people, permissions, numbering or approvals, and what to do.
When the system refuses a change it shows the message in red and saves nothing. Find the message below.
{placeholders} stand for the real name, number or value.
Some refusals are the same everywhere in Factory OS: signature authority, a missing reason, access letters, signed-record locks and the training gate. They are explained once in Signatures and refusals.
A recurring rule: Settings access is not signing authority. Whoever edits a person, a role or an approval
chain cannot give themselves, or a person they sign for, the authority to sign. The messages say
Ask another administrator.
Organization
For Organization profile and standards.
| Message | When | What it means | What to do |
|---|---|---|---|
Only the Org admin can change the organization details. | Saving General or Contact without the Org admin role. | Company details are Org admin only. | Ask the Org admin. |
Only the Org admin can change this setting. | Changing standards, operating hours or permissions without the Org admin role. | Same. | Ask the Org admin. |
Process capability (Cpk) is not part of this workspace's plan. Contact VIGOR to add it. | Turning Process capability on without the add-on. | The add-on is off for your workspace. | Contact VIGOR. |
Enter the rationale for fewer than 3 lots or 30 readings, for example the procedure that sets them. | Saving fewer than 3 lots or 30 readings with Rationale empty. | ISO 13485 7.5.6 asks for a rationale for each sample size. | Type the rationale, for example the procedure number. |
Organization name is required. | Saving with an empty name. | The name prints on certificates. | Enter it. |
Choose one of the timezones. | A timezone that is not in the list. | Pick from the list. | |
OEE target must be a number up to 100. | OEE target (%) is not a number from 0 to 100. | Enter a number. | |
Enter a valid email address. | Email is not an address. | Correct it. | |
Nothing to change. | Saving with no field changed. | Change a field. | |
The details are not valid. / The settings are not valid. | A field breaks a length or format rule and no more specific message applies. | Check the field you changed. | |
Unknown settings section | A request for a settings section that does not exist. | Usually an old screen. | Reload. |
{label} belongs to {standard}, which is switched off for this organization. | Opening a page of a standard that is off. | Hidden by Standards you work to. | Ask the Org admin to switch it on. |
{name} cannot take signed steps or steps that need training: the login is not linked to an employee. | Turning Require a linked, trained employee to sign off from a login with no employee. | The change is signed under the rule it replaces. | Link your login to an employee, or ask another Org admin. |
The employee and training check is off, so a linked employee cannot change. Turn on Require a linked, trained employee to sign first. | Removing or changing the employee of a login while the check is off. | With the check off, the link is how the system tells people apart. | Turn the check on, change the link, then turn it off again. |
This setting was changed meanwhile. Reload the page and try again. | Two Org admins change the signing rule at the same time. | The other change was saved first. | Reload the page. |
Shifts
For Shifts, working hours and planned downtime.
| Message | When | What it means | What to do |
|---|---|---|---|
Start must be a time like 08:00. | Start (HH:MM) is not a time. | Enter hours and minutes. | |
End must be a time like 17:30. | End (HH:MM) is not a time. | Enter hours and minutes. | |
A shift must keep at least one active day. | Removing the last active day, or saving a shift with no day. | Leave a day on. | |
Send either a day or the active state. | A quick change that names both. | Usually an old screen. | Reload. |
The change is not valid. | A quick change breaks a rule. | Reload and try again. | |
Shift {name} already exists. | Renaming a shift to a name in use. | Choose another name. | |
This record was changed by someone else. Reload it and try again. | Saving a shift edit after someone else saved it. | Reload and edit again. | |
This is a controlled record. Enter the reason for the change. | Sign · Save with a reason shorter than 4 characters. | Shifts are controlled. | Type the reason. |
Record not found | The shift was deleted. | Reload the list. |
Users and invitations
For Invite people and link them to employees.
Invitations
| Message | When | What it means | What to do |
|---|---|---|---|
Only the workspace owner can send email invitations. Ask the owner, or add the person with a username. | Sending, Resend or Revoke of an email invitation without the owner role. | Only the owner sends email invitations. An organization admin can still add people with a username. | Ask the owner, or use the With a username tab of Add people. |
Enter valid work email addresses. | Every address in the list is invalid. | Fix the addresses. | |
Everyone on this list already has an invitation or account. | Every valid address is already invited or has an account. | Nothing to send. | |
Only a pending invitation can be sent again. | Resend on an invitation that is Active, Revoked or Expired. | Invite again from Add people. | |
Only a pending invitation can be revoked. | Revoke on any other status. | None. | |
Invitation not found | The invitation was removed. | Reload. | |
{reason} Nobody was added. {emails} already received an invitation email; the link no longer works. | A batch failed part way. The earlier invitations were cancelled. | The emails were already sent before the failure. | Invite again. Tell the people the first link is dead. |
Members
| Message | When | What it means | What to do |
|---|---|---|---|
Member not found | Editing a person who left the organization. | Reload. | |
Choose an app role for this member. | Saving a person who has no role yet. | Choose a role. | |
Unknown app role. | A role that does not exist. | Pick from the list. | |
You cannot change your own app role. Ask another administrator. | Changing your own role. | Ask another administrator. | |
You cannot change your own person. Ask another administrator to link your login. | Changing your own person link. | Same. | |
You cannot change your own employee. Ask another administrator to link your login. | Changing your own employee link. | Same. | |
You cannot change your own delegate. Ask another administrator. | Changing your own delegate. | Same. | |
You cannot change your own approval limit. Ask another administrator. | Changing your own limit. | Same. | |
You cannot change your own access expiry. Ask another administrator. | Changing your own expiry. | Same. | |
You are this member's delegate, so you cannot change their person, employee, role, approval limit, access or delegate. Ask another administrator. | Editing authority of a person who delegates to you. | The change would hand you their authority. | Ask another administrator. |
You cannot make yourself the delegate of another member. Ask another administrator. | Choosing yourself as someone's Delegate. | Same. | |
You cannot change the dates of a delegation to yourself. Ask another administrator. | Moving the From or To of a delegation to you. | Same. | |
A member cannot delegate to themselves. | Delegate is the same person. | Choose another person. | |
The delegate is not a member of this organization. | Delegate is not a member. | Pick a member. | |
The delegation must end on or after the day it starts. | From is after To. | Correct the dates. | |
That employee does not exist. | The linked employee is not in the register. | Pick from the list. | |
Employee {key} is already linked to {holder}. An employee belongs to one login: unlink {holder} first. | Two logins on one employee. | See Link a login to a person and an employee. | Unlink the other login. |
That person is already linked. / That employee is already linked. | Another login took it at the same moment. | Reload and check. | |
At least one administrator is required. Make someone else an administrator first. | Changing the last Org admin to another role. | Make another administrator first. | |
That legal entity does not exist. | Switching to a legal entity that was removed. | Pick another. | |
Ask your administrator to give you access to the factory system. | You are not a member of this workspace. | Ask the Org admin. | |
Your access to the factory system has expired. Ask your administrator to renew it. | Access expires is past. | Ask the Org admin. |
Roles and permissions
For Change what a role can see and do.
| Message | When | What it means | What to do |
|---|---|---|---|
Only the Org admin can change this setting. | Changing a cell without the Org admin role. | Ask the Org admin. | |
You cannot raise the access of your own role ({role}: {app} {was} → {now}). Ask another administrator. | Raising a cell of your own role. | Ask another administrator. | |
Only the Org admin can see and change roles and permissions. | Opening the page without the Org admin role. | A notice instead of the matrix. | Ask the Org admin. |
Master data
For Master data.
| Message | When | What it means | What to do |
|---|---|---|---|
You cannot change your own role, department or status. Ask another administrator. | Editing your own Employees & roles record. | A role, department or status would change your own gates. Your name is still yours to correct. | Ask another administrator. |
This is a controlled record. Enter the reason for the change. | Saving a controlled table record without a reason. | Type a reason. | |
{key} is used by {records}. Remove those first. | Deleting a record that others use. | Change those records first. | |
{field} {ref} is already used by {key}. | Saving master data with an Internal reference another record of the table has (letter case and spaces aside). | Each internal reference names one record. | Use another reference, or open that record. |
Numbering and approvals
For Numbering, purchase approvals and the change board.
| Message | When | What it means | What to do |
|---|---|---|---|
Letters, digits, - and / only, up to 16 characters. | A prefix with other characters or longer than 16. | Fix the prefix. | |
{key} is not a numbered document. / That document is not numbered. | A prefix for a document with no numbering. | Usually an old screen. | Reload. |
You cannot add or move a level you can sign yourself ({chain}: {level}, {role} ({person})). Ask another administrator. | Adding or moving a level in an approval chain or the change board that you, or someone you sign for, can sign. | Settings access is not signing authority. | Ask another administrator. |
You cannot leave {chain} with only levels you can sign yourself. Ask another administrator. | The chain would be signed only by you. | Same. | |
You cannot leave the change board route with only levels you can sign yourself (changes with: {conditions}). Ask another administrator. | The board would be signed only by you for those conditions. | Same. | |
You cannot add or change a purchase approval level you can sign yourself ({document}: {level}, {role} ({person})). Ask another administrator. | Same, for purchase approvals. | Same. | |
You cannot leave {requisition or purchase order} approval with only levels you can sign yourself ({type}, from RM {amount}). Ask another administrator. | Purchase approval at that amount would be signed only by you. | Same. | |
Each purchase approval level needs its own id. | Two levels with the same id. | Usually an old screen. | Reload. |
My settings
For My settings.
| Message | When | What it means | What to do |
|---|---|---|---|
The signature could not be saved. | Save signature failed. | Try again. | |
The request failed. | A preference could not be saved. The switch goes back. | Try again. | |
No signature specimen on file for this user. Set one from the user menu (My signature). | A signed step before you set a signature. | Set it in My signature. |