Machine floor refusals

Every message the system gives when it refuses a line clearance, a setup, a run step on the tablet or a phone scan, and what to do.

When the system refuses a step, it shows the message and changes nothing. A scan refusal is also written to the audit trail. Find the message below. Placeholders such as {machine} stand for the real value.

Messages shared by every flow (signature authority, missing reason, access letters, the training gate, signed-record locks) are explained in Signatures and refusals.

Line clearance

For Clear the line.

Message	When	What to do
`Line not clear: confirm {checks}`	Sign · line cleared while a check is not Yes. The checks are parts, labels, material, documents and cleaning.	Clear the cell and set every check to Yes.
`Verification must be by someone other than the person who cleared the line`	The person who cleared the line chose Verify clearance.	Ask QC or another person to verify.
`{machine} is running {order}; complete or pause it first.` (on Sign · line cleared or Verify clearance)	Another order is still in setup or production on the machine, so the line cannot be cleared for the next one.	Complete or pause the running order first, then clear and verify the line.
`Line clearance must be for the machine of its order: {order} runs on {machine}, not {given}.`	The clearance names another machine.	Use the order's machine.
`{clearance} is still {status} for {order}. Verify it before another line clearance is started for the order.`	A second clearance for the same order while one is open.	Verify the open one first.
`No line clearance for {order}. Clear the line and have QC verify it before {order} starts.`	Setup or phone start with no clearance.	Raise and verify one.
`Line clearance {clearance} is {status}. Verify it before {order} starts.`	The latest clearance is not Verified.	Verify it.
`Line clearance {clearance} is for {machine or no machine}, but {order} runs on {machine}. Clear the line for {machine} and have QC verify it before {order} starts.`	The order moved to another machine.	Raise a clearance for the new machine.
`{machine} is running {order}; complete or pause it first.`	Another order is in Setup, QA Check or In Production on the machine.	Complete or pause that order.

Set up and request the first piece

For Set up and request the first piece.

Pick up and scan the machine

Message	When	What to do
`{order} is {status}. It is not waiting to be picked up.`	Acknowledge job when the order is not Issued.	Ask the planner to issue it.
`Scan the machine QR code.`	Scan machine QR with an empty field.	Scan or type the code.
`STOP · {scanned or Nothing} is not a machine QR code. Scan the QR label on the machine (format <org>\|MC\|<machine>, for example General\|MC\|MC-02).`	The text is not a machine QR.	Scan the label on the machine.
`STOP · Wrong machine. Scanned {scanned}; this order runs on {machine}. No setup has started.`	You scanned another machine.	Go to the order's machine.
`STOP · Wrong machine. Scanned {scanned}; this order runs on {machine}. QC has not acknowledged the order.`	QC scanned another machine.	Go to the order's machine.
`Setup refused: {name} is not trained on {document} (required for {role}). See Quality · Training.`	You have no training record on the order's work instruction or the mould's setup guide, or your last result was Not yet competent. Setup asks for both by name, whatever the training requirements say.	Ask the QA manager or HR to record your training on that document.
`Setup refused: {name} needs retraining on {document} (required for {role}). See Quality · Training.`	The document has a newer revision than the one you were trained on.	Ask for retraining on the new revision.
`Setup refused: {name} has training on {document} that is not yet checked for effectiveness (required for {role}). See Quality · Training.`	Your record on the current revision has not been judged Competent.	Wait for the QA manager's effectiveness check.
`Setup refused: mould {mould} is {status}. See Engineering · Process validation.`	The mould is not validated. Only a validation run (an order with Process validation set to an executing validation of this mould) may use a mould that is Pending validation.	Ask Engineering, or ask the planner whether this order is the validation run.
`Setup refused: process validation {validation} of {product} on mould {mould} is {status}. See Engineering · Process validation.`	A validation of this product and mould is being run, reviewed, failed or ended. The validation run of that same validation is not held by it.	Wait for the validation to be approved.
`Setup refused: mould {mould} is a prototype mould and is not approved for production. Use the production mould. See Engineering · Process validation.`	A trial mould is named.	Use the production mould.
`Setup refused: mould {mould} was due for revalidation on {date} ({validation}). See Engineering · Process validation.`	The revalidation date has passed.	Approve the revalidation first. A run already in production is not stopped.
`{machine} cannot be set up for {order}. {reason}`	Maintenance holds the machine or mould.	Read the reason below.
`PM {plan} of {asset} is overdue ({when}). Complete the PM first.`	A preventive maintenance plan is overdue.	Ask Maintenance to complete it.
`Checklist {checklist} of {asset} has an open NG. Close it first.`	A checklist failed and is open.	Ask Maintenance to close it.
`{job order} on {asset} is {status}. Maintenance must hand it back first.`	A job order holds the asset.	Wait for the handback.
`{machine} has an open alarm stop ({stop}) with no reason. Give the downtime reason on the tablet or the Downtime screen before you set up {order}.`	The machine stopped in Alarm and nobody has said why. A stop with a reason, or a stop that has ended, does not hold the setup.	Pick the downtime reason, then start the setup again.

Steps and scans

Message	When	What to do
`{order} is {status}. Scan the machine to start setup first.`	A step or a resource scan before the machine scan.	Scan the machine.
`That step is not on this order's checklist.`	The step number is not valid.	Reload the job.
`Scan or type the code to confirm step {n}.`	A scan step was confirmed with no code.	Scan the label or type its code in Code for this step.
`{lot} is a lot of {other item}. Step {n} scans {item}.`	The lot is of another item than the step names.	Fetch a lot of the item the step names.
`Lot {lot} is not in stock.`	The code is not a lot number in stock.	Scan the lot label again.
`{id} is not mould {mould}. Step {n} loads {mould}.`	A mould step was confirmed with another mould's code.	Fetch the mould the step names.
`Outside range · adjust and re-enter`	A Reading is outside its Range.	Adjust the process and enter the reading again.
`STOP · {id} is not in the mould register.`	The scanned mould is unknown.	Scan the mould label.
`STOP · {id} is a prototype mould and is not approved for production. This order requires {mould}.`	A trial mould was scanned.	Use the production mould.
`STOP · Wrong mould. Scanned {id} for {product}; this order requires {mould}. No setup has started.`	The mould belongs to another product.	Fetch the right mould.
`STOP · Wrong mould. This order requires {mould} ({location}). Scanned {id}. No setup has started.`	Another mould was scanned.	Fetch the right mould.
`STOP · {id} is not approved for production. {reasons}.`	The mould is blocked, not validated or out of life. A validation run is let through a mould that is Pending validation.	Ask Engineering.
`STOP · {id} is not a known lot.`	The material lot is unknown.	Scan the lot label.
`STOP · No material is issued to {order}. Ask the store to issue the material, then scan the lot.`	The store has not issued any material to this order yet.	Ask the store to issue the material to the order, then scan an issued lot.
`STOP · Wrong material. {lot} was not issued to {order}. Use {lots}.`	The lot was not issued to this order.	Use an issued lot, or ask the store to issue it.
`STOP · {lot} is {status}.`	The issued lot is on hold, rejected or expired.	Ask the store and QC for another lot.
`STOP · {id} is not in the gauge register.`	The gauge is unknown.	Scan the gauge label.
`STOP · {gauge} is {status}.`	The gauge is not In use.	Use another gauge.
`STOP · {gauge} has no calibration on record.`	The gauge was never calibrated.	Use a calibrated gauge.
`STOP · {gauge} calibration expired on {date}.`	The calibration date passed.	Use a calibrated gauge.
`STOP · {gauge} is not a gauge in this product's inspection plan ({gauges}).`	A calibrated gauge was scanned that no characteristic of the product's plan names. The plan's gauges are listed.	Scan one of the listed gauges.
`Scan and verify the mould, material lot and gauge first`	Setup done · request inspection with a resource not verified.	Verify all three.
`Confirm every work instruction step first`	The same button with steps open.	Confirm every step.

First piece and first article

Message	When	What to do
`{order} is {status}. It is not waiting for QC.`	QC acknowledges when the order is not in QA Check.	Wait for the request.
`Only QC or QA can acknowledge the first piece at the machine.`	Another role chose the QC button.	Ask QC.
`QC must acknowledge at the machine first`	Accept or Reject before the QC scan.	QC scans the machine first.
`No inspection plan for this product. Add characteristics in Engineering so readings can be recorded.`	The product has no inspection plan.	Ask Engineering.
`Scan or enter the gauge used. Its calibration is checked before the result is saved.`	Accept or Reject without a gauge.	Scan the gauge.
`STOP · Gauge {gauge} is not in the gauge register.`	The gauge is unknown.	Use a registered gauge.
`STOP · Gauge {gauge} is {status} and cannot be used.`	The gauge is not In use.	Use another gauge.
`STOP · Gauge {gauge} has no calibration on record. Record and approve its first calibration before use.`	No calibration exists.	Ask QA.
`STOP · Gauge {gauge} calibration expired on {date}. Use a calibrated gauge.`	The gauge is overdue.	Use a calibrated gauge.
`{id} must be measured with {planned}, the gauge in the inspection plan, not {used}.`	Accept with a reading measured with another gauge than its characteristic's planned one. When several readings do, the first is named and the message ends "(and {n} more)". A Reject is not refused for this.	Measure it with the planned gauge, or ask Engineering to change the plan.
`Complete every document check for the first article.`	Accept a first article with a document check open.	Tick every document check.
`Enter every characteristic before accepting.`	A reading is missing.	Enter all readings.
`A reading is out of tolerance. Reject and send for re-setup instead.`	Accept with a reading Out.	Choose Reject.
`Give the reason and the recalibration needed.`	Reject without a reason.	Write the reason.
`Record at least the out-of-tolerance reading as evidence.`	Reject with no reading entered.	Enter the failing reading.

Run the job on the machine tablet

For Run the job on the machine tablet.

Message	When	What to do
`{order} is {status}. Counting opens when QC has accepted the first piece.`	Counting before acceptance.	Wait for QC.
`Counting is locked while production is paused. Resume first.`	Counting during a pause.	Choose Resume production.
`{order} is {status}. Only a running order can be paused.`	Pause when not In Production.	None needed.
`Production is already paused.`	Pause twice.	Resume first.
`Pick one of the pause reasons.`	A reason that is not offered.	Choose from the list.
`This order has no mould, so a mould fault cannot be reported.`	The mould chosen on an order without a mould.	Choose The machine.
`{order} is {status}. Only a running order can be resumed.`	Resume when not running.	None needed.
`Production is not paused.`	Resume when not paused.	None needed.
`Call the QA manager to release or disposition the held WIP first`	Resume production after a maintenance request, with held work in progress.	QA chooses QA · release held WIP.
`Maintenance must hand back the machine and setup must be rechecked before resuming`	Resume before the recheck.	Choose Setup rechecked.
`{job order} is not found. Maintenance must hand back the machine first.`	The maintenance job order is missing.	Ask Maintenance.
`{job order} is {status}. Maintenance must hand back the machine first.`	The job order is still open.	Wait for the handback.
`{order} cannot resume on {machine}. {reason}`	Maintenance holds the machine or mould.	See the maintenance reasons above.
`{machine} is running {order}; complete or pause it first.`	Another order took the machine during the pause.	Wait for that order.
`{order} is {status}. Only a running order can be rechecked.`	Recheck when not running.	None needed.
`{order} is {status}. The setup is rechecked after a maintenance request.`	Recheck without a maintenance pause.	None needed.
`Only QA can release held WIP or disposition a suspect range.`	Another role released held WIP.	Ask QA.
`There is no held WIP on this order.`	Release with nothing held.	None needed.
`There is no suspect range on this order.`	Disposition with none.	None needed.
`The patrol check is not overdue`	Escalate too early.	None needed.
`Pick one of the downtime reasons.`	A downtime reason that is not on the list.	Choose from the list.
`{stop} already has a reason: {reason}.`	A second reason for a stop.	None needed.
`Machine stops are written on the machine tablet and categorised on the Downtime screen. They cannot be added or edited here.`	Adding a stop by hand.	Use the tablet.
`The label print log is written when a label prints on the Label register. It cannot be added or edited here.`	Editing the log.	Print from the register.
`The floor record of an order is written by the tablet and the QC steps. It cannot be edited here.`	Editing the floor record.	Use the tablet.

Work from your phone

For Work from your phone.

Tasks and scans

Message	When	What to do
`Your role has no tasks in the shop floor app. Scan a machine or a record to see its status.`	Your role has no tasks.	Use SCAN.
`That record is not a shop floor task.`	The record is not a job or inspection.	Open it from the menu.
`{group} are not tasks for your role.`	Another role's task.	Ask the owner.
`{key} was not found.`	The task number is wrong.	Check it.
`{key} was already picked up.`	Pick up twice.	Scan to start.
`{key} is {status}. Issue it to the machine before it can start.`	The order is Released or Scheduled.	Ask the planner to issue it.
`{key} is {status}. Its setup has to run before the job starts.`	Start before setup.	Finish setup on the tablet.
`{key} is {status}, and cannot be started from the phone.`	The order is finished or cancelled.	None needed.
`{qc order} ({type}) is still open. QC has to decide it before {key} starts.`	A QC check is waiting.	Wait for QC.
`Pick up {key} before you scan.`	Scan before pick-up.	Choose Pick up.
`{key} has already started.`	Start twice.	Continue the job.
`Wrong {machine or location}. You scanned {scanned}; {key} is at {target}.`	You scanned another place.	Scan the named place.
`Scan {target} to start {key} before you end it.`	End job before the start scan.	Scan first.
`{key} has already ended.`	End twice.	None needed.
`{key} is still In Production. Its run has to be completed before the job ends.`	End while the run is open.	Complete the run on the tablet.
`{key} is {status}, not In Production. It cannot be completed from the phone.`	Complete when not running.	None needed.
`Good and scrap are whole numbers of pieces, 0 or more.`	A count that is not a whole number.	Correct it.
`{order} is counted on the tablet: its counters apply and the run is completed there. End the job without counts to close the timer only.`	Typed counts on a tablet-counted run.	End the job without counts.
`{n} pieces (good plus scrap) is more than 110% of the order quantity {qty} (at most {max}). Check the counts.`	A typed count is far above the order.	Check the counts.
`Run already completed with good {n}, scrap {n}; your counts were not used.`	Another End completed the run first.	None needed.
`{order} is in Setup. First-piece inspection and QC acceptance are needed before production starts: ...`	The phone start leaves a set-up order in Setup.	Finish setup on the tablet.

Tracking and copies

Message	When	What to do
`This QR code is not a Factory OS record`	The code is unknown.	Scan a Factory OS label.
`{key} was not found`	The number is unknown.	Check it.
`{key} is already {status}; there is nothing to follow up.`	Remind on a finished record.	None needed.
`A reminder for {key} was already sent. It stays open until the record changes.`	A second reminder.	Wait.
`{key} is not a controlled copy.`	The scanned copy ID is unknown.	Print a new copy.
`Scan rejected · copy not valid`	The copy is revoked, lost, damaged or superseded, or it is Active but was printed at a revision that is not in force.	Use the current copy, or print a new one.
STOP: `This copy was printed at rev {A}. Rev {B} is now in force.`	A copy of an earlier revision that was never superseded (printed before the rule).	Print a copy of the revision in force.
STOP: `The document is obsolete, so no copy of it is valid.`	A copy of a withdrawn document.	Withdraw the sheet. Nothing can be printed.
STOP: `The document has no released revision, so no copy of it is valid.`	A copy of a document that is not released.	Release the document first.
`STOP · {copy} is not valid: {reason}`	A paper transcription of such a copy.	Use a valid copy.

Traveller transfers and rejects

Message	When	What to do
`This is not the traveller card of {order}.`	The wrong card was scanned.	Scan the right card.
`{tote} is not a registered tote.`	The tote is unknown.	Scan a registered tote.
`Wrong station: {code}. Op {n} {name} runs on {stations}.`	The station is not the next operation.	Scan an allowed station or a WIP area.
`Wrong station: {code}. {reject} is held at {station}.`	QC scanned another station.	Go to the held station.
`{order} starts at Station 1 when the operator starts production on the machine tablet.`	A transfer before the run.	Start production on the tablet.
`{order} has reached finished goods. The next step is Outgoing QC.`	A transfer after the last station.	Do outgoing QC.
`Operation {n} {name} needs a QC check at handover. Check the pieces (Go, or Go / No go) before they move.`	Not checked yet was sent for a hop into or out of an operation marked QC check at handover.	Check the parts and choose Go or Go / No go.
`Enter the counted quantity.`	No quantity.	Enter it.
`More than the {n} pcs available at this station.`	The quantity is too high.	Count again.
`Good + reject must equal the counted quantity.`	The split does not add up.	Correct it.
`Pick a reject reason.`	Rejects without a reason.	Choose one.
`{location} is not a WIP area.`	Parking at a normal station.	Choose a WIP area.
`A signed transfer cannot be changed. Record a correcting transfer instead.`	Editing a transfer.	Record a correcting transfer.
`Traveller transfers are recorded by scanning the traveller on the Traveller screen.`	Creating one from the records screen.	Use Home > Traveller.
`Reject verifications are raised by traveller transfers and dispositioned by QC on the Traveller screen.`	Creating one by hand.	Record a transfer with rejects.
`No free transfer number is left.` or `No free reject verification number is left for this order.`	Numbers used up.	Ask the admin.
`Only quality control can verify held rejects.`	A non-QC role verified.	Ask QC.
`{reject} was already picked up.`	Pick up twice.	Scan the station.
`{reject} is not waiting for a station scan.`	The scan is out of order.	Pick it up first.
`{reject} must be verified at the station before it is dispositioned.`	Disposition before the station scan.	Scan the station first.
`Rework + scrap must equal {n} pcs.`	The split does not add up.	Correct it.
`Choose where the rework goes.`	Rework with no station.	Choose same station or rework station.

Next steps

Set up and request the first pieceThe task these messages belong to.

Machine floor refusals

Line clearanceCopy Anchor Link

Set up and request the first pieceCopy Anchor Link

Pick up and scan the machineCopy Anchor Link

Steps and scansCopy Anchor Link

First piece and first articleCopy Anchor Link

Run the job on the machine tabletCopy Anchor Link

Work from your phoneCopy Anchor Link

Tasks and scansCopy Anchor Link

Tracking and copiesCopy Anchor Link

Traveller transfers and rejectsCopy Anchor Link